| Authors tell of profits, pitfalls of
business on Infobahn By TERESA McUSIC
of the Fort Worth Star-Telegram
Access to the Information
Superhighway could mean more than the exchange of ideas among its 30 million
personal computer travelers. It could mean big bucks.
That's the idea behind a new book written by two renegade
immigration lawyers who recently took a profitable trip on the great
connector of computers around the world. In just three months,
Laurence Canter and Martha Siegel said they added more than 1,000 clients
and made $100,000 in fees from a single advertisement on this computer
highway.
But the trip was hardly a smooth one. Their short
advertisement/electronic mail sent overnight to users hooked up to the
superhighway caused an avalanche of negative responses from purists on the
network. The critics claimed such use of the network was unethical, if
not sacrilegious. The couple received everything from death threats to
"mail bombs," which clogged up their computer, along with legitimate
inquiries and new clients.
The lawyers know they did nothing illegal. history will cast
them as either marketing pioneers or snake oil sellers.
In the meantime, they're now out to show the rest of us how to do
it. Their book is called "How to make a Fortune on the Information
Superhighway: Everyone's Guerilla Guide to Marketing on the Internet and
Other On-line Services" (Harper Collins publishers, 234 pages, $20).
The concept is surprisingly simple, despite the high-tech methods
employed. Basically, the lawyers show you what computer hardware and
software to purchase, how to get connected to the superhighway with your
commercial message and then how to respond to the tidal wave of inquiries
(and their nasty counterparts, or in computerese, "flames").
Virtually anything can be sold on this computer link-up, they
claim. Florists, ticket scalpers, eye makeup video producers,
classroom grade tutors and self-published authors all have made money on
"the Net," computerese for Internet, the main artery of the superhighway.
Canter and Siegel see selling on the superhighway as the next
natural evolution in American marketing.
"The Information Superhighway is going to affect your life, whether
you want it to or not," they write. "In the very near future you will
talk to your friends and family, send letters, go shopping, get news, find
answers to your questions, draw pictures, solve problems, even gamble, and
more, all on the Information Superhighway. Not least, you can make a
lot of money."
The couple coined the term "cyberselling" to identify their
marketing via computer. They take it from the futuristic novelist
William Gibson, who created the term Cyberspace in his science fiction book
"Neuromancer." Cyberspace describes all the electronic information
paths and messages being sent on the superhighway.
Now the lawyers have a consulting company, Cybersell, that teaches
people how to sell their products, catalogs, expertise and ideas on
Internet.
"Commercial use of the Internet was a natural," they write.
"It required no special, sophisticated skills and the cost was very low."
Canter and Siegel even provide a cost comparison with other forms
of advertising media. A one-column inch advertisement in the New York
Times that runs once, for example, costs $440 to reach a potential 1.1
million people. Leasing a 56-K line, Internet access and computer
rental runs $1,000 per month to reach a potential 30 million people.
But the best part to cyberselling, the authors claim, is something
no other advertising medium can do at this point: interact.
"For marketing [interactive] means that instead of simply sitting
in front of a television or reading a magazine, quietly watching an
advertisement pass before your eyes, you can, in some way, communicate back
to the seller your level of interest, questions, or desire to purchase,"
Canter and Siegel write.
That interactive ability may build customer/seller relationships
more powerful than any marketer could dream of, the authors write. |