
NEW YORK - Another battle line is being drawn
in cyberspace.
A Phoenix law firm that has angered thousands of
computer users for broadly advertising on the Internet has devised a blunt
response: It now plans a new service to enable other businesses to do
much the same thing.
The firm, Canter and Siegel, last month plastered more than 6,000
electronic bulletin boards with a message offering its legal services to
help immigrants participate in the federal government's "green card
lottery," a program which awards people permits to live and work in the U.S.
That brought in $50,000 of business — and a deluge of harshly critical
reaction aimed at the lawyers, Laurence A. Canter and his partner and wife,
Martha S. Siegel. They received 36,000 e-mail messages in two days —
some of them even seeking legal services, the lawyers say. Beyond that,
thousands of public postings labeled them "scum," "jerks," and "Sueman &
Shyster," among other epithets.
Undaunted, Canter & Siegel not proposes /Cybersell, as
service to aid other business brave enough to endure the wrath of Internet
users. They already have their first client, a maker of
super-oxygenated water that claims health benefits. They are setting
up a pricing scheme that is surprisingly inexpensive by other ad standards:
$500 to get access to the 6,000 "news groups" or bulletin boards frequented
by millions.
That price also allows for a handsome profit for the law
firm. It costs only $30 typically for someone to get access and send
out a message to all the news groups on the Internet. So why pay
Canter & Siegel's hefty fees?
"Buying access is one thing, and knowing what to do
with access in another thing entirely," says Ms. Siegel. "We have the
marketing and technical expertise to make this happen." Mr. Canter
says that the law firm especially hopes to appeal to advertising agencies.
Canter & Siegel's approach is heresy by the
standards of "netiquette" that govern behavior on the quasi-public Internet.
The bulletin boards are devoted to individual topics, ranging from the
latest plot twists on "Melrose Place" to cellular biology. the law
firm's ad was widely viewed as off-topic junk mail. Internet users
don't object to ads posted in specified ad areas, but they do abhor widely
disseminated messages posted blindly to unrelated bulletin boards.
Many Internet veterans feel the Canter & Siegel posture
exploits the fact that no one governs the network. "People like Canter
& Siegel are taking grotesque advantage of liberating technology that
supports the free and open exchange of ideas," says Robert Raisch, president
of Internet Col, which helps businesses use the Internet.
The outrage raises questions of whether a business might do
more harm than good by advertising through the law firm. But Mr.
Canter sees a bit of hypocrisy in this cyber-flap. He says many users,
while complaining that the firm violated acceptable-use policies on the
Internet, have violated those policies themselves by issuing defamatory and
obscene statements.
Mr. Raisch of Internet Co. had hoped to quell such disputes
by recently proposing, as any Internet user can, a new system of new groups
set aside for ads allowing users to access them at their will. But
Canter & Siegel calls that approach "a black hole" because those ad-oriented
bulletin boards would be "set apart like a pariah," says Ms. Siegel.
She adds: "Our fate has been that we're making a lot of
money. If a bunch of hysterics want to scream and yell and make fools
of themselves, then I don't feel that they warrant respect."
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